FAQS

Common Questions About AEIC Case Management

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1. What services does AEIC Case Management provide?

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AEIC Case Management offers community-based support through several programs focused on improving health, stability, and overall well-being. Our primary services include:

• CARES Program (Children & Pregnant Women) – Medicaid case management and resource navigation for children (0–20) with medical, developmental, or behavioral concerns and pregnant women with high-risk needs

• PATHS Program – Adult mental health rehabilitation, skills development, crisis intervention, medication education, and case management

• Bridgewell Medicare Program – Coordinated support for Medicare clients, including chronic condition support, follow-up care, and health coaching

• Doula & Community Health Worker (CHW) Services – Advocacy, education, and resource navigation

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Eligibility & Enrollment

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2. Who is eligible for AEIC services?

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Eligibility depends on the program:

• CARES: Children (0–20) with health or developmental concerns, and pregnant women; Texas Medicaid required.

• PATHS: Adults with mental health needs who have active Medicaid.

• Bridgewell Medicare Program: Individuals with Medicare who need monthly coordinated support or help navigating chronic conditions.

• Doula & CHW Services: Based on service type and insurance coverage.

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3. How do I enroll?

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You can enroll by:

• Calling 1-877-396-3330

• Submitting an online referral on our website

• Asking your doctor, clinic, hospital, or case manager to send a referral

• Connecting with an AEIC team member directly during community events

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Appointments & Visits

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4. Do you offer virtual or in-person visits?

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Yes. AEIC offers:

• In-person and virtual visits for CARES, PATHS, and Doula services (in applicable service areas)

• Virtual visits statewide for Bridgewell Medicare services

• Hybrid options depending on need and program

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5. How often will staff meet with me?

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Frequency varies by program:

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• PATHS: Minimum of two 1-hour visits per week

• CARES: Based on the Service Plan and client needs

• Bridgewell: Monthly coordinated support and additional touchpoints depending on the client’s health conditions

• Doula/CHW: As needed per service arrangement

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Insurance & Costs

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6. What insurance plans does AEIC accept?

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AEIC accepts:

• Texas Medicaid (and most Managed Care plans)

• Traditional Medicare

• Select Medicare Advantage plans

• Private pay options for certain services (18+ Mental Health)

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7. Is there a cost to participate in AEIC programs?

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Most programs are billed directly to your insurance.
If a service is not covered, AEIC will notify you in advance and provide private-pay options.

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Programs & Services

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8. What happens during the initial appointment?

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During intake, AEIC will:

• Review your history and immediate needs

• Discuss your goals

• Explain the services available to you

• Create or update your Service Plan

• Assign you to a Case Manager or clinician

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9. What is included in PATHS mental health services?

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PATHS clients receive support such as:

• Case management

• Skills development

• Psychosocial rehabilitation (PSR)

• Medication education

• Crisis intervention

• Supportive guidance and resources

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10. What does the Bridgewell Medicare Program provide?

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Bridgewell offers a coordinated support system for Medicare clients who need help managing chronic health conditions or navigating the healthcare system. Services may include:

• Monthly care coordination

• Health coaching and condition management

• Post-hospital or post-ER follow-up

• Fall prevention strategies

• Medication and appointment support

• Nutrition and healthy lifestyle coaching

• Communication with healthcare providers

• Assistance navigating insurance and resources

Services are designed to enhance safety, improve health outcomes, and reduce preventable hospitalizations.

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Communication & Documentation

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11. Will I need to complete paperwork?

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Yes. Clients complete standard intake, consents, and releases, as required by state and federal guidelines. AEIC will guide you through each step.

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12. How do I contact my Case Manager?

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Clients can contact their Case Manager directly or call our main office at 1-877-396-3330 for support or scheduling.

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General Policies

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13. Are my services confidential?

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Yes. AEIC follows strict HIPAA guidelines to ensure your personal information and medical details remain private.

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14. What if I need to cancel or reschedule an appointment?

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Please notify AEIC at least 24 hours in advance when possible. Failure to attend scheduled visits may delay service progression.

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15. Does AEIC help with community resources?

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Yes. AEIC can assist with:

• Housing navigation

• Transportation support

• Food and utility programs

• Pregnancy and parenting resources

• Mental health referrals

• School advocacy for children

• Disability and community programs

• Local support services statewide

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16. What if I have a crisis?

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For emergencies, call 911 immediately.
For mental health crises, call or text 988. Client under PATHS services receive AEIC's After Hours Hotline number.
 

Partnering with AEIC

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17. How can agencies partner with AEIC?

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AEIC collaborates with hospitals, clinics, community organizations, nonprofits, school districts, and health professionals to ensure families receive comprehensive support.
Partnership opportunities include:

• Mutual referral pathways

• Coordinated care for shared clients

• Participation in educational events and community outreach

• Resource sharing and cross-collaboration

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Organizations interested in partnership can contact info@aeiccasemanagement.com.

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18. How can my agency be added to AEIC’s Resource List?

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If your organization provides resources helpful to children, families, pregnant women, or adults with health or mental health needs, you may request to be added to our official resource list used by Case Managers.

To be considered, agencies must provide:

• Name of organization

• Type of service(s) offered

• Counties or service areas

• Eligibility requirements

• Contact person and phone/email

• Link to website or referral form

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To submit your agency for review, email:
📧 info@aeiccasemanagement.com

Subject line: Resource List Request

All agencies are reviewed for quality, accessibility, and suitability before being added.

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Contact AEIC

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19. How do I get started or ask questions?

📞 1-877-396-3330
🌐 www.aeiccasemanagement.com
 

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