Private-Pay Case Management: 8 Questions to Ask Before You Book
Some families choose private-pay case management because they want direct, scheduled support that is not tied to a health plan's rules. It is a real decision with real cost, so it deserves clear answers up front. Use these questions with any provider, including us.
1. What exactly is included? Ask for the scope in writing: what the provider will and will not do.
2. How are fees set, and when are they confirmed? You should know the cost before you commit. At AEIC, scope and fees are confirmed before booking.
3. Who will work with me? Ask about the person's role, training and license, and how their work is overseen.
4. How will we communicate? Phone, video, email or text, and what is expected on each side.
5. What are the limits? Case management is not therapy, medical care or legal advice. Ask what the provider refers out.
6. How is my information handled? Ask how records are kept and who can see them.
7. What happens if it is not a fit? You should be able to stop, and to be pointed elsewhere.
8. What does ending look like? Ask how a plan wraps up so you are not left with loose ends.
Is private pay the right route?
Not always. Other routes may fit your situation, including support through a health plan or free community resource navigation. If you are unsure, our Find My Path tool asks a few plain-language questions and points you to the right AEIC route. Please do not enter diagnoses, medical records or Social Security numbers.
What to expect from AEIC
You choose a route, and scope and fees are confirmed before booking. We do not promise specific outcomes. This post does not list rates, so please ask us for current information.
Safety note
For an emergency, call 911. For emotional distress or thoughts of suicide, call or text 988 (the 988 Suicide and Crisis Lifeline). This article is general information, not medical, legal or crisis advice.
Ready for a next step?
Prefer to talk to someone? Call 877-396-3330 or contact us. Related reading: Finding a Care Coordinator.
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